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NH Library Services - What's New?

Library Facility Update - Re-opening & COVID-19 Information for Library Users

by Julie Creaser on 2020-06-16T11:28:00-07:00 | Comments

The library is re-opening its physical space on June 19th, 2020. 

Background: The library space in the Learning & Development Centre at UHNBC closed to walk-in traffic for books and study space in Mid-March, but library services didn't stop running. Services such as literature searches, article requests, Skype-based training and orientation sessions, Subject Guide updates (including search alerts for our COVID-19 Research Guide) and library operational projects continued uninterrupted. Print book, onsite computer and study space access did stop and it is these three services that are resuming on June 19th. 

Update: The WHS-required Department Risk Assessment for COVID-19 was conducted the first week of June. The library's plan accompanies the UHNBC site-wide COVID-19 Exposure Control Plan (Information about the Safety Plan Process is on OURNH for all staff to access.)

We look forward to seeing many of our library patrons back onsite soon but BEFORE you visit, review what our "new normal" will be: 

Access to the library

24/7 with your Swipe Card - Please make sure you have your card when you come and go, there will be no unlocked hours at this time. 


Maximum 8 Library Patrons at any time

  • 2 computer workstations (down from 4)
  • 4 study seats (down from 16)
  • 2 additional people can be moving around the library, at the copier, in the stacks
Staffed hours

8am to 4pm 

  • The library has 2 FTE's providing all in-person and NH-wide regional services and operational supports and no back up coverage (this is usual):
    • As such, library staff may not be available during all staffed hours in the event of illness, vacations or unplanned absences - service requests should be emailed to the library in those cases. 
    • Security, First Aid and ITS information is posted by the copier next to the telephone. 
  • Library staff will be Teleworking intermittently 

Using the Library

  • If you are experiencing any symptoms of illness - COVID-19 related or not - please do not come to the library. 
  • Clean your hands when you enter and especially before AND after using shared equipment (Computers / copier)
    • Hand sanitizer will be available in the library as usual
  • Maintain physical distancing of 2m
  • Practice cough etiquette and dispose of tissues in garbage cans
  • Observe the occupancy limits

No FOOD is allowed in the library at this time. (Drinks are okay)

  • Please eat in the LDC Commons area or the cafeteria areas (when they re-open).

Book Access

  • Self Check-Out Station is located on a table at the front of the library & replaces use of the service desk OR;
  • Request “Cart-Side Pick Up” – simply email us to request your item – once you receive confirmation that we will process the request and place it on our pick-up cart, you can come down to the Learning Centre and get your item from just outside the library’s door.
  • Return materials via the Drop Slot in the hallway behind the library.
  • Book Return Trolley for In-Library Book Use - Place books you use while in the library onto the marked trolley when finished (do not leave on tables) and library staff will return books to the shelves for you.
  • Regional library patrons across NH can resume requesting print books to be mailed to them.
Copier / Printer Use

Please use the “Printer Properties Dialog” or Copier Options to staple and hole punch (Instructions are posted behind the copier)

  • There will be no shared supplies available (no pens, paper clips, staplers, hole punches, etc) - please bring your own supplies. 
Customer Services in Person

Maintain physical distancing of 2m when approaching library staff for help. 

  • Staff and library patrons should wear a mask each if physical distancing cannot be maintained and limit contact time to 15 minutes. At this time, the library does not provide or have masks on-hand for use by patrons. Alternate service options (Eg training via Skype/Office Teams) can be scheduled to eliminate in-person close contact training at the computers. 
Interlibrary Loans During COVID-19

Print Books - Like NH Library, almost all healthcare/hospital and academic libraries across Canada closed to walk-in traffic early in the North American outbreak. This has significantly limited ILL access to both print books, and to photocopied chapters from books only available in print. 

Articles - Articles in print journals located in other libraries are also limited at this time. Our ILL service system is connected to lenders in healthcare and academic health libraries throughout all of Canada and the United States. Yet, we have still experienced some limitations due to closures. 

Please make any requests you need but be aware of the current state. We will notify of you any issues with ILL related to the above.

Elimination as a Priority Control for COVID-19

Eliminating, or reducing, visits to places where people gather for prolonged periods is the best way to prevent exposure.
If you can study or work from home, or request library items in advance and do a quick pick-up, then please do so!

We thank you for your support on minimizing non-essential access to the library facility at this time. 

Questions about the physical library space during this time can be sent to to us via email. 

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